But I digress, because I’d really like to talk about the applications and similarities I see between this show and Christianity. The Bible reminds us that we shouldn’t become weary as we serve and care for strangers, because we may well be entertaining angels without being aware of it. These unsung heroes in the companies profiled were completely oblivious to the fact that the employee assigned to work with them was actually the CEO of their organization, and thus the one responsible for “signing” their paychecks. They could have acted all superior and condescending (and believe me some of the employees do), but these unsung heroes simply wanted to provide the best opportunity for a new employee to be successful, and so they went out of their way to ensure that the process was made easier by the way they treated the new employee.

The 7-11 episode is by far my favorite so far. The “undercover boss” spent a day working in a New York store that sold the most cups of coffee each day. Wanting to find out what was different about the product in that store from all the others, which caused it to be so popular he made that his first stop. What he discovered amazed him. Delores, the matronly lady who had served in the store for 12-years (in a 7-11 convenience store!), was the reason people came to the store. She knew just about every customer by name, and had a kind word for everyone. She was patient and friendly as she taught “Danny” (the undercover boss) the ropes and made the learning curve much easier to navigate. Then Danny discovered from a customer that Delores had bad kidneys and was on a transplant list, however she wouldn’t accept a kidney from any one of her five kids because she was concerned that if they developed a problem at some point in the future, they needed their kidneys so that they could live longer since they were younger.

Then Danny went to 7-11’s largest bakery and interned under Phil. Phil was incredibly pleasant, patient, and kind. Even though he was the bakery supervisor, he not only took the time to show Danny the ropes, but he worked right alongside him doing the basic stuff while making light of Danny’s gaffs and encouraging him to be patient with his own foul-ups. During their break Phil, an amazingly talented artist, showed Danny some of his artwork and even drew a picture of a donut and gave it to Danny as a gift. In yet another store Danny works the nightshift where he meets Wakas who refers to him as “Mr. Danny.” Wakas, originally from Pakistan, has worked the night shift for four years. Working with the most pleasant disposition and attitude you’ll ever find on a nightshift worker, Wakas does this “graveyard duty” just so he can put himself through school studying Criminal Justice. His ultimate goal: to return to Pakistan so that he can help the poor people who cannot afford to get justice for themselves! Wow!!

Finally, Danny rides with Igor, an overnight delivery truck driver. Igor is originally from Kazakhstan and he loves his job. His enthusiasm for his job is infectious as he regales Danny with tales of how he’s living the American dream (driving a night-delivery truck that doesn’t even belong to him personally), and how grateful he is for what America has provided for him and his family. Why is Igor so grateful for a seemingly dead end job? You see, Igor came to the USA with a wife and $50.00 in his pocket! Amazingly, Igor works nights while his wife works days, so they are like two ships passing in the night, and only get to spend the weekend together. Igor’s take on that: “Well it means we have less time to fight and more time to be lovers.” Do you see the correlations yet? These are all ordinary people living extraordinary stories. Unknown to them though, life is about to change because the “messiah” is walking among them and they don’t even know it. But simply because they are enthusiastically pursuing their purpose with passion and dignity, they are in for a very pleasant surprise. You see, the best part of the show comes at the end. I call it the big reveal because all the people the boss has met on his undercover journey are brought to HQ where he finally reveals his identity and rewards their faithfulness.

The parable goes of a rich man who was going on a long journey. He calls his three servants and gives each of them some money (each according to his ability), and tells them to manage it until his return. After a long while he returns and finds that two of the servants have literally doubled their investment while the third literally buried the money because he was scared of losing some of it and being berated by his master. The master takes the money from him and accuses him of being wicked, stating “You know I’m a shrewd business man yet you didn’t even put this money in a bank so that it would at least earn interest?” He gives the money to the guy who had the most amount initially so that two of the servants now have not only the money they invested at the beginning, but everything they made through their investments. This is Delores’, Wakas’, Phil’s, and Igor’s story. Investing what time, energy and effort they have into making 7-11 better, they are about to be rewarded.

As Danny reveals his true identity to them one by one, he tells Delores that he is personally setting up a “Delores donor awareness program” within 7-11 so that the tens of thousands of employees are aware of her need for a kidney transplant so that it will hasten the process of her getting a donor. He tells Wakas that he will personally mentor him and ensure that he makes his way up the company ladder as long as he chooses to remain at 7-11. He begins by making him a field operative overseeing ten stores. He assures him that if and when he decides to go back to Pakistan to fulfill his dream of helping hurting people, the company will help him fulfill that venture too.

He puts Phil in touch with the ad agency that does all of 7-11’s advertising and marketing, and Phil becomes a free-lance artist with the agency, helping to build his portfolio. Finally, he moves Igor from driving a delivery truck to owning his own franchise, and also sends him and his wife off on an all-expense-paid, week long vacation. When Igor begins to tell him how appreciative he is, Danny simply says, “Hey Igor, this is the American dream.” Igor’s astounded look says it all, and I think to myself, now wouldn’t it be priceless if we as Christ-followers could love and serve people so much that the expressions on their faces when they discover that we are Christians would be worth everything we do? You see, Jesus is the ultimate “Undercover Boss” because He goes into the world disguised as you and me, loving, serving, and caring for the people He died for. How’s He looking in your neck of the woods?

Tiger has been called stoic, unapproachable, unfriendly and unsmiling amongst other uncomplimentary adjectives. He’s been compared to the ever smiling, ever popular Phil Mickelson and has come up wanting. We fail to recognize that his demeanor on the golf course may simply be the way he focuses on his golf game and is thus able to be the kind of player that he is. If Phil Mickelson had been caught in similar circumstances, I imagine the public perception and response would not have been as harsh. As a Christian leader who has studied extensively in the area of the psychology of behavior, I realize that we hold people to different standards depending on our perception of them.

I’ve recently been fascinated with the idea of living a good story. This simply embraces the idea that God is the Master Storyteller and there’s no better, or more captivating story than one that’s fraught with conflict and numerous twists and turns so that we become sympathetic to and begin to root for the hero of the story.

The victory at the end of the story is always made much sweeter by the amount of conflict, hardship, and danger the hero has endured. We all consciously or subconsciously embrace this truth and it’s borne out by the fact that our favorite movies are always those that have the protagonist in the story going through a really life threatening or dangerous and difficult situation, and then finally finding redemption through doing a selfless act.

If you don’t believe me, take a moment and think of your favorite movie and it probably reflects this fact. Even if you picked a non-violent, non-action movie such as the Sound of Music, you’ll discover that Maria fully represents those ideas. So, if we’re going to live a story that truly reflects God’s greatest calling and design for our lives, then it must be a story that pits us against circumstances and situations that often seem incredibly difficult and painful to overcome. But words don’t express that as well as pictures since a picture speaks a thousand words. Watch this Francis Chan video and you’ll get an even clearer picture (pun intended) of what I’m talking about.

So the Red Team is this year’s team from hell. Figuratively speaking of course! Two weeks in a row “wife” threw the weigh-in and didn’t lose any weight one week and lost only one pound the following week. Conveniently they had won immunity on both weeks. She was game playing big time. Bob and Jillian, the trainers, were so frustrated with her game playing and her weak attempts to deny it, that they called her a liar on national TV. If the truth be told, everyone in America already knew she was lying before Bob and Jillian called her on it, but she and her dutiful husband were irate about being showed up in front of America.

The fact is their egos were more hurt than anything else, but the husband pulled out his secret weapon and unloaded it on Bob and Jillian. His weapon?: “I lost all respect for you for calling my wife a liar on national TV!” Wow! You know that’s what Bob and Jillian feared the most. Losing the respect of an obese man trying to finally make the right decision and change his life for the better. I mean, thousands of lives have been turned around by these trainers and people are clamoring to get on the show for an opportunity to work with them. Respect isn’t something they’re lacking or seeking. At least Jill certainly isn’t. Nevertheless, because Jill wouldn’t rescind her allegation of lying, “husband” determined not to work out with her any longer.

To be fair to the Red Team, they weren’t complete ogres, as they demonstrated remarkably good judgment and thinking, in the way they went about the unwanted task of handing out penalties to three teams after they’d won immunity for the third time in a row. So what’s this got to do with leadership you’re asking? Well I had to set the tenor of the story first (I’ve been reading too much Don Miller). Bob was the first one of the trainers to talk to the Red Team to try and understand why wife had lied about throwing the weigh-in when it was patently obvious that she had. She raised her voice, got teary eyed, and challenged Bob for questioning her integrity and calling her a liar. Bob backed off and explained to the camera audience that the only reason he backed off was because there was a 1% possibility that she hadn’t actually thrown the weigh-in. Huh?

Bob is an experienced trainer who understands nutrition, body metabolism, working-out, and all the other attendant factors that have to do with exercising and weight loss. But Bob obviously hates conflict more than he loves honesty, and clearly wants everyone to like him so he ignored his wealth of experience, his certain knowledge, and accepted the word of a woman whose very presence on the show indicates her inability to make wise decisions where nutrition and health are concerned. A woman who was manipulating him in much the same way she clearly manipulates her husband on the show. As I watched him squirm I realized that Bob is a weak leader who is unwilling to make the difficult choices and stand by them. Jillian on the other hand wouldn’t back down. Confronted by both the husband and the wife, she reaffirmed her conviction that the lady was lying about the weigh in. While Bob claimed a 99% certainty, Jillian claimed 100%. I mean, seriously, what does a 1% chance mean Bob?

How realistic is it to expect that an obese person with a normal metabolism works out for four plus hours a day, eats healthy meals, sleeps well at night, and yet doesn’t lose weight? Jillian’s training posed a mental block to believing such a fallacy and she said as much. Bob the Pacifist however, wanted everybody to just get along so he discounted his training in favor of a 1% doubt. But Jillian’s track record speaks for itself. The early years of the show pitted Jillian’s teams against Bob’s and she always came out tops. Her team always won the overall show and it’s clearly because she’s a straightforward, won’t-back-down trainer.

I’m convinced that most visionary leaders would opt for Jillian as their trainer instead of Bob, and it wouldn’t be just because of her looks. Jillian cuts to the chase and shoots straight. When you’re obese and your life is on the line, that’s the kind of trainer you need as opposed to a kumbaya, hand-holding, let’s-all-just-get-along type of leader. Later on, as the Red Team chilled out in their room, the wife suggested to her husband that they “forgive and forget” (my interpretation) since they were there for a much grander reason than feuding with Jillian. He grudgingly acquiesced, as if he was doing Jillian a favor. It’s obvious who wears the pants on the Red Team, but decency won’t permit me to say who. I’ll just settle for telling you that I’ve watched the husband since the start of the show and it isn’t him.

Someone should inform the Red Team that at the end of the day, the biggest winner is actually the biggest loser, so maybe they should stop game playing and start losing some pounds. There, I’ve said it, now I feel much better.

Pat Robertson has probably learned very quickly that not every Christian shares his world view. What earthly good (or heavenly good for that matter) does it do to make such unbelievably irresponsible comments in the aftermath of such a tragic event? When you become so insular so that you don’t even have a pulse on the real world where people live, work, play, and die, you tend to make comments like Pat did. Proof that there’s a major disconnect between his heart and his head is in the fact that, as he made his comments, there was a number on the screen to which people could call in and make donations to CBN’s efforts to help the Haitian disaster victims. Clearly his heart was in the right place, so why make such insensitive comments? I could be redundant and answer that question for you in this blog, but Don Miller has done a better job than I ever could of explaining the answer here, and so I suggest you click on the hyperlink and read it before you continue.

If you’re completely oblivious as to what I’m talking about then go here and read it, but just in case you’re in too much of a hurry, the encapsulated version is that Pat Robertson said,

Let us say for the sake of argument, that that was true. Would now be the time to declare it? Miller makes a profound observation in his response to Robertson and states:

Can you imagine giving the eulogy at a funeral and starting out by saying “before I tell you about God’s grace, let me make it clear that little Johnny deserved to die because he stole candy from a store.”

Sadly, Robertson’s comments have done nothing but polarize Christians, and further increase the divide between the Church and the secular world. You see, as far as the media (and many other people for that matter) are concerned, Robertson speaks for Christians everywhere. Since neither Robertson, you, nor I are God, I think we might want to be a bit more careful about what we claim is God and what isn’t. Tony Campolo demonstrated that fact quite succinctly when, during a CNN debate in the aftermath of hurricane Katrina one religious leader noted that the New Orleans devastation was a direct judgment from God on the wanton debauchery of that city. Where upon Campolo reminded him that the French Quarter was fine and only the low-income minorities were devastated. He proceeded to ask if his fellow guest thought that God was angry with low-income minorities. So what’s the point I’m making? Simply that we should arm ourselves with “towels and basins” to wash people’s feet, and worry less about declaring God’s judgment over the very people that Jesus died for! Just my two cents.

We’ve heard inhumane stories of the untold horror coming out of Port-au-Prince, the Haitian Capital, and some of them have suggested that the death toll may be in the hundred’s of thousands. That is a gargantuan number under any circumstances, but even more so in a nation ravished by poverty and one that has a population of only nine million people. Our initial response to such reports may be to analyze the enormity of the disaster and rationalize that there’s little difference our tiny contribution would make so we’ll just commit to praying for the people of Haiti and let the Red Cross and other such agencies do the work of restoring broken lives. I categorically declare that that is not true, and so we need to do more than pray!

There may be a little child wondering the rubble-filled streets in bewilderment and fear looking for his or her parents right now, that hasn’t eaten since the earthquake struck. There may be a baby that was ripped from its mother’s breast as it suckled, who’s now lying under a pile of rubble beside its dead mother, too weak to cry anymore. Whatever you may have thought before, you need to know that your help will make a difference in the myriad stories that will make up the texture of this colossal disaster, so you need to do more than just pray. Researchers have theorized that focusing on the statistics and magnitude of such disasters can tend to short-circuit a response borne out of compassion, by shifting people into an analytical mindset. When people think analytically it can hinder their ability to act compassionately as the head gets in the way of the heart. I love how in Primal, Mark Batterson says, “Logical objections get in the way of compassionate actions.”

If you live in the Orlando area, there are numerous places where your compassionate assistance will be greatly appreciated. You can help package supplies that are being airlifted to Haiti, you can give food or clothing, and you can give money. My family and I along with a few of our friends are doing all of the above at a place called Harvest Time International. They could use your help in all the areas I mentioned above, so if you’re so inclined, contact them (just click on the hyperlink) and find out when you can go in and help, or just drop by anytime on Saturday and we’ll see you there. Remember that you’re the lambent radiance in the midst of this terrible darknesss. Thanks for responding with your heart and not your head!

We’ve heard inhumane stories of the untold horror coming out of Port-au-Prince, the Haitian Capital, and some of them have suggested that the death toll may be in the hundred’s of thousands. That is a gargantuan number under any circumstances, but even more so in a nation ravished by poverty and one that has a population of only nine million people. Our initial response to such reports may be to analyze the enormity of the disaster and rationalize that there’s little difference our tiny contribution would make so we’ll just commit to praying for the people of Haiti and let the Red Cross and other such agencies do the work of restoring broken lives. I categorically declare that that is not true, and so we need to do more than pray!

There may be a little child wondering the rubble-filled streets in bewilderment and fear looking for his or her parents right now, that hasn’t eaten since the earthquake struck. There may be a baby that was ripped from its mother’s breast as it suckled, who’s now lying under a pile of rubble beside its dead mother, too weak to cry anymore. Whatever you may have thought before, you need to know that your help will make a difference in the myriad stories that will make up the texture of this colossal disaster, so you need to do more than just pray. Researchers have theorized that focusing on the statistics and magnitude of such disasters can tend to short-circuit a response borne out of compassion, by shifting people into an analytical mindset. When people think analytically it can hinder their ability to act compassionately as the head gets in the way of the heart. I love how in Primal, Mark Batterson says, “Logical objections get in the way of compassionate actions.”

If you live in the Orlando area, there are numerous places where your compassionate assistance will be greatly appreciated. You can help package supplies that are being airlifted to Haiti, you can give food or clothing, and you can give money. My family and I along with a few of our friends are doing all of the above at a place called Harvest Time International. They could use your help in all the areas I mentioned above, so if you’re so inclined, contact them (just click on the hyperlink) and find out when you can go in and help, or just drop by anytime on Saturday and we’ll see you there. Remember that you’re the lambent radiance in the midst of this terrible darknesss. Thanks for responding with your heart and not your head!

The journey of life is fraught with changing circumstances and while we may attempt to level the playing field by adopting and adapting to certain systems, the reality is that systems are static and unchanging yet life and people are dynamic. This means that we must — while adapting to proven systems that make life work in general — be willing to adapt even more to our ever changing environment. The start of a new year affords us a clean slate and an opportunity to “win the big game” inspite of how average or mediocre our past year might have been. One of the more profound truths (amongst numerous others) that I’ve learned over the last decade is that many relationships are transient. Recognizing this truth has freed me from the paroxysms of self-inflicted recrimination. Most friendships are in your life for a season and are designed to shape you for that season and that season only. Confused yet? Don’t be, I’m going somewhere with this.

In the last few days of 2009 I watched the Lord of The Rings trilogy (three of my most favorite movies of all time), and there was one particular phrase that stood out to me the most, and I haven’t been able to shake it. Before I tell you what the phrase is let me set the table: Frodo Baggins and Sam Wise Gamgee (his appointed and trusted traveling companion) are on a quest to take the one surviving ring that can destroy the world and the age of men and return it to the fires of Mordor where it was formed, so it can be destroyed once and for all. Their journey is fraught with intrigue, danger, betrayal and incessant twists and turns. Towards the end of the journey, the dolorous assignment leaves Frodo so beaten down by the “weight” of the ring that he collapses and is unable to move a muscle. Then Sam steps in to save the day. The very same Sam whom Frodo had at different points along the journey turned against, declares these haunting words in reference to the weight of the ring, “I can’t carry it for you Mr. Frodo, but I can carry you.”

There is a friend that sticks closer than a brother declares the writer of Proverbs18: 24. Sam Wise, in that season of Frodo’s life, became the living example of that profound truth. I’m truly grateful for the friends that I’ve encountered along my journey. They made the journey worthwhile. I’m grateful for the lessons I’ve learned through watching so many friends that were in my life for a particular season. But most of all I’m grateful for my wife. She has been my “Sam Wise Gamgee” through the arduous journey of planting a church and dealing with all the attendant twists and turns that come with that calling. I know, I know, some of you are a little frustrated because you thought I was going to talk about Jesus being that friend. Well, the truth is that there are moments along my journey when I needed a friend that could physically hold me and reassure me that I wasn’t going insane. My wife Sola was that friend, my forever friend. I’m persuaded that we are nearing our “Mordor” so that we can discard the ring that has threatened to sink us one time too many.

So my prayer for you this year is that you have a friend in your life that stays for all seasons. A friend who loves you because of and inspite of you. A friend that will eat a bowl of salt with you grain by grain. I pray you have a fulfilling and successful 2010.

As the story unfolded over the weekend, I listened to the “Talking Heads” on TV second guess Meyer’s decision as well as the timing of his announcement. They speculated as to what the “real reasons” might be for his retirement and pondered whether he’d earned the right to be able to put the University of Florida football program on hold for an unspecified period of time while he sorts out his personal/health issues. Some of them made so bold as to suggest that he’d pulled a “Brett Favre.” Why does such a personal issue have to become such a media feeding frenzy? Doesn’t he have the right to wrestle with the weight of personal decisions and ultimately recant a previous position he’d adopted? We’ve probably all wrestled with and rescinded a major decision at least one time in our lives, and yet we don’t accord him the same right? Before you make the absurdly tired argument that you don’t live in the public eye and he does, so that means that increased scrutiny comes with the territory, I want to remind you that that is exactly what my argument is against. Like the above quote suggests, we seem to ignore the fact that these public figures are human and have feelings and families when we vilify and denigrate them as if they are simply “figures on a television screen” and nothing more.

I subscribe to an internet site that does a splendid job of covering the A to Z’s of USF football, where my son plays. I have had to bite my tongue on numerous occasions as I read many of the insensitive and spiteful comments about individual players who might have had a less than stellar game, or who’ve run into trouble as a result of violating a campus traffic ordinance. They are called unmentionable names and derided and insulted as if they are clinquant cartoon characters as opposed to real people with real feelings and real families. Their commitment is called into question as well as their pedigree, and I’ve often wondered if the fact that we purchase a season ticket and support the boosters club gives us a right to rudely invade the private lives of people we don’t really know. I know what it feels like to have to make a decision that affects the lives of multiple people around me while knowing that I’m fallible and imperfect. We often lack the character to extend to others the same grace and courtesy that we expect to be extended to us.

Urban Meyer has decided to take a leave of absence instead of retiring. Why isn’t that sufficient for us? Why do we have to second guess his reasons, his motivation and his timing? I’m not sure that it’s sufficient to say that the public nature of his profession invalidates his ability to live a private life, because to say so would be to disregard his family’s rights to privacy too. I’m convinced that we spend inordinately more time than is appropriate making other people’s business our business, and I wonder if the fact that we spend our time living vicariously through “celebrities” invariably presages such unbridled invasions of privacy. Just my two cents!

As the story unfolded over the weekend, I listened to the “Talking Heads” on TV second guess Meyer’s decision as well as the timing of his announcement. They speculated as to what the “real reasons” might be for his retirement and pondered whether he’d earned the right to be able to put the University of Florida football program on hold for an unspecified period of time while he sorts out his personal/health issues. Some of them made so bold as to suggest that he’d pulled a “Brett Favre.” Why does such a personal issue have to become such a media feeding frenzy? Doesn’t he have the right to wrestle with the weight of personal decisions and ultimately recant a previous position he’d adopted? We’ve probably all wrestled with and rescinded a major decision at least one time in our lives, and yet we don’t accord him the same right? Before you make the absurdly tired argument that you don’t live in the public eye and he does, so that means that increased scrutiny comes with the territory, I want to remind you that that is exactly what my argument is against. Like the above quote suggests, we seem to ignore the fact that these public figures are human and have feelings and families when we vilify and denigrate them as if they are simply “figures on a television screen” and nothing more.

I subscribe to an internet site that does a splendid job of covering the A to Z’s of USF football, where my son plays. I have had to bite my tongue on numerous occasions as I read many of the insensitive and spiteful comments about individual players who might have had a less than stellar game, or who’ve run into trouble as a result of violating a campus traffic ordinance. They are called unmentionable names and derided and insulted as if they are clinquant cartoon characters as opposed to real people with real feelings and real families. Their commitment is called into question as well as their pedigree, and I’ve often wondered if the fact that we purchase a season ticket and support the boosters club gives us a right to rudely invade the private lives of people we don’t really know. I know what it feels like to have to make a decision that affects the lives of multiple people around me while knowing that I’m fallible and imperfect. We often lack the character to extend to others the same grace and courtesy that we expect to be extended to us.

Urban Meyer has decided to take a leave of absence instead of retiring. Why isn’t that sufficient for us? Why do we have to second guess his reasons, his motivation and his timing? I’m not sure that it’s sufficient to say that the public nature of his profession invalidates his ability to live a private life, because to say so would be to disregard his family’s rights to privacy too. I’m convinced that we spend inordinately more time than is appropriate making other people’s business our business, and I wonder if the fact that we spend our time living vicariously through “celebrities” invariably presages such unbridled invasions of privacy. Just my two cents!